REFUND POLICY

WHAT IS OUR RETURNS POLICY?

You must request a return within 7 days of receiving our order. Request by sending an e-mail to hellowywn@gmail.com. The item(s) must be in original condition with the original packaging. The item/s must be returned to our warehouse before the refund is made.

A shipping fee will be deducted from your refund.

Some items are not eligible for return, such as rings in small or large custom requested sizes, pieces with custom engraving, and scratched or worn items. Important note - for hygiene reasons, we cannot accept returns on earrings so we ask that you please choose carefully. 

PLEASE NOTE: items marked as sale and also custom made jewelry (custom size, design or engraving) will not be accepted for return

 

ARE RETURNS FREE?

The shipping cost of returning item(s) to the Wish You Were Naked studio for an exchange or refund, is not covered by us. The return must be send with a tracking number.

EXCHANGE POLICY

We do offer exchanges, you are welcome to return a full priced item and change your preferred item/size once we receive your parcel back to our office in Bali. All shipping costs (return and new shipping) are not covered by Wish You Were Naked


WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?

We hope this never happens, however, on the off chance you do receive damaged goods, or have a manufacturing fault occur, please contact us straight away at hellowywn@gmail.com so we can help to resolve the problem as quickly as possible. We will happily replace it or refund the cost as long as it has been returned within 7 days of receiving our order. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.