RETURNS AND EXCHANGES
WHAT IS OUR RETURNS POLICY?
You must request a return within 7 days of receiving our order. Request by sending an e-mail to firstname.lastname@example.org. The item(s) must be in original condition with the original packaging. The item/s must be returned to our warehouse before the refund is made. A shipping fee will be deducted from your refund.
Some items are not eligible for return, such as rings in small or large custom requested sizes, pieces with custom engraving, and scratched or worn items. Important note - for hygiene reasons, we cannot accept returns on earrings so we ask that you please choose carefully.
NOTE: ITEMS MARKED AS SALE WILL NOT BE ACCEPTED FOR RETURN, EXCHANGE.
ARE RETURNS FREE?
The shipping cost of returning item/s to the Wish You Were Naked studio for an exchange or refund, is not covered by us. We understand that some international postage can be costly, so we do not expect express shipping on returns. We do not offer exchanges but you can message us and explain the problem. IT IS RECOMMENDED TO USE A TRACKED METHOD FOR SAFE DELIVERY.
INTERNATIONAL CUSTOM FEES AND DUTIES
Regardless of the shipping method you choose, international orders may be subjected to local customs duties and taxes that we are not responsible for
The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the recipient.
These duties and taxes are not included in the price of the goods and are not included in the overall shipping cost.
We are legally required to declare the full dollar value paid on the international shipments and must include an invoice for customs should they require it.
We do not refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees.
For further information, we recommend contacting your local customs office.
EXCHANGE POLICY :
We do not offer exchanges, but of course you are welcome to return a full priced item for a refund and re-purchase your preferred item/size once we've refunded you.
NON ACCEPTANCE OF A DELIVERY:
If a customer will not accept delivery of their order, or should the necessary customs duties or taxes not be paid by the customer in order to complete the delivery, Wish You Were Naked will not be able to issue a refund on the full order price. Refunds can only be processed once the original piece is received back at our studio. A shipping fee will be deducted from customer's refund. Also some items are not eligible for return, such as rings in small or large custom requested sizes, pieces with custom engraving, and scratched or worn items. For hygiene reasons, we cannot accept returns on earrings.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
We hope this never happens, however, on the off chance you do receive damaged goods, or have a manufacturing fault occur, please contact us straight away at email@example.com so we can help to resolve the problem as quickly as possible. We will happily replace it (if stock is available) or refund the cost as long as it has been returned within 7 days of receiving our order. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.
We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion in the future.