RETURNS AND EXCHANGES
WHAT IS OUR RETURNS POLICY?
You must request a return within 7 days of receiving our order.
The item(s) must be in original condition with the original packaging and all tags attached. Please note any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have makeup stains and/or garments that smell of perfume. The item/s must be returned to our warehouse before the refund is made. Important note - for hygiene reasons, we cannot accept returns on earrings so we ask that you please choose carefully.
NOTE: ITEMS MARKED AS SALE WILL NOT BE ACCEPTED FOR RETURN, EXCHANGE.
HOW DO I ORGANISE A RETURN?
If you've met the above requirements, you may submit a Return Request by sending an e-mail to email@example.com.
Once your return request has been authorised we will contact you via email and supply you with a return address details and a Returns Form, which should be included inside your return package.
Please wait to receive all required returns information before sending any return packages.
CUSTOMERS WILL BE RESPONSIBLE FOR SHIPPING AND HANDLING CHARGES TO RETURN ANY UNWANTED ITEMS. IF THE PACKAGE DOES NOT REACH US SAFELY WE WILL NOT BE ABLE TO COMPLETE THE REFUND, SO IT IS RECOMMENDED TO USE A TRACKED METHOD FOR SAFE DELIVERY.
WHERE DO I SEND MY RETURNED ITEM?
We will provide you with the full address details when once your return has been authorised.
Please do not return any items before we contact you via email.
HOW LONG WILL IT TAKE TO PROCESS MY REFUND?
Once your return arrives within at the return address please allow 14 business days for your refund to be processed. You will be notified by email once finalised. We’ll send you an email when our team has processed your refund. PayPal refunds can take up to 10 business days to clear back into your account. Your refund can only be credited back to the original form of payment.
ARE RETURNS FREE?
The shipping cost of returning item/s to the Dara The Brand warehouse for an exchange or refund, is not covered or reimbursed by us. However, if you request an exchange, we will arrange the shipping of the new item to you. We understand that some international postage can be costly, so we do not expect express shipping on returns.
CUSTOMS DUTIES & TAXES:
Any customs duties and sales taxes paid on your purchase are non-refundable through Dara The Brand. However, you may be able to recover these by contacting your local customs office directly. Refunds for returns apply to the purchase price of the garments only.
EXCHANGE POLICY :
We do not offer exchanges, but of course you are welcome to return a full priced item for a refund and re-purchase your preferred item/size once we've refunded you.
NON ACCEPTANCE OF A DELIVERY:
If a customer will not accept delivery of their order, or should the necessary customs duties or taxes not be paid by the customer in order to complete the delivery, Dara The Brand will not be able to issue a refund on the full order price. Refunds can only be processed once the original garment is received back at our warehouse. Therefore, any associated return fees as a result of a customer not taking delivery of their order will need to be deducted from the original order price within a refund amount.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
We hope this never happens, however, on the off chance you do receive damaged goods, or have a manufacturing fault occur, please contact us straight away at firstname.lastname@example.org so we can help to resolve the problem as quickly as possible. We will happily replace it (if stock is available) or refund the cost as long as it has been returned within 30 days of purchase. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.
We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion in the future.