FREQUENTLY ASKED QUESTIONS

WHERE CAN I PURCHASE DARA THE BRAND?
Dara The Brand items are exclusively available only here at our darathebrand.com online store, and cannot be purchased via any other website or store. 

WHAT CURRENCY DO YOU CHARGE?
Our PayPal is currently registered in Russia so your checkout page is shown in RUB.  Your credit card will be charged in RUB and then converted to your local currency on your bank statement. We are sorry for any discomfort you can have with it. We will try to fix it as soon as we can. You can choose your currency in the SHOP page using the button on the bottom. 

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept only Paypal. Unfortunately we cannot accept other payment methods at this moment.

HOW CAN I CONTACT YOU?
You can contact us by sending an e-mail to darathebrand@gmail.com and one of the customer service team will get back to you as soon as possible. Please allow up to 24 hours for a reply. Our customer service team is available online 7 days a week, and work across different time zones for our international customers. Any enquiries sent on a Sunday or public holiday will be responded to the following business day.

WHAT CLOTHING SIZE SHOULD I ORDER?
We get it, sizing can be difficult, that’s why we’re here to help! Send us an email at darathebrand@gmail.com and we’ll help figure out the best size for you. Please keep in mind our pieces styles are OVERSIZED

WHAT JEWELRY SIZE SHOULD I ORDER?

Please check Sizing Guide before you ordered a ring. If you are unsure of your size, we recommend getting sized correctly at your local jeweller or write us a letter.

WHERE DO YOU SHIP TO?

We offer global shipping with an express shipping option to all destinations. Packages will be sent from our central warehouse in Bali. See Shipping page for more information.

HOW TO CARE ABOUT HANDCRAFTED JEWELRY AND WHAT TO CONSIDER?

Pieces are handcrafted, there may be slight differences, inclusions on metals, finishings and or stones – such as tool marks, uneven surfaces and slight colour variances. Please take this into consideration when purchasing from us. Each stone is unique and has its own color. We are using recycled Sterling Silver and it's beautiful and shiny in the beginning but it's up to you to save it this way. Silver is a very soft metal and prone to scratches, dings and changing shape over time. Please remember about that. We advise to take it off when you are caring heavy objects or bags, having a shower or washing hands with soap or any other chemicals. Wear it carefully, do not band it, step or sit on it, don't drop it. Love your jewels and it will be beautiful and safe with you forever. Silver also can become darker shade with time - polish it using special cloth or even toothpaste (but be careful to not put any chemicals on the stone, they don't like it). 

WHERE DARA THE BRAND PIECES ARE MADE?
Dara The Brand pieces are designed by Dara Muscat and then produced by our small team in Bali. There are no factory floors or mass produced pieces. Our team is only few people, we are working all together with home vibes and love to create stuff together.

We love our planet. We are not using any plastic, all our garments are natural and we are doing our best to minimize plastic and leftovers, recycling and donating leftovers to upcycling projects. Subscribe to our newsletter to know all about our stories. For jewelry we are using recycled Sterling Silver and only natural stones carved and fixed by hand. 

We support local community and produce everything with locals only caring about sustainability. Everything you touch from the piece to packaging is made here in Bali.

WHAT IS OUR RETURN POLICY?
We understand that sometimes things just don't work out, therefore, Dara The Brand will accept returns and exchanges on purchases, provided the request is made within 7 days of receiving the package and meets our return policy. Jewelry is also can be returned or exchanged but 
for hygiene reasons, we cannot accept returns on earrings so we ask that you please choose mindfully. See the Returns and Exchanges page for more information. 

WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?
We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please contact us straight away at 
darathebrand@gmail.com so we can review the matter. 

IS IT SAFE TO ORDER FROM YOUR ONLINE STORE?
Definitely. We do not store any credit card details nor do we share your personal information with any third party. 

WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?
Once an order is submitted online, you can cancel within 1 hour, 
please contact us straight away at darathebrand@gmail.com.

After 1 hour it cannot be changed or cancelled. As orders are placed they are sent through the the warehouse for packing, and once an order reaches the warehouse, we are unable to cancel it. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once the order has been received. 

Dara The Brand cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.

DO YOU OFFER GIFT CARDS?
Sorry, we don't yet offer gift cards as an option at this moment but you can message us and we will think how we can help you if you want to make a gift for someone special!