FREQUENTLY ASKED QUESTIONS

WHERE CAN I PURCHASE wish you were naked?
Wish You Were Naked jewelry is exclusively available only here at our wishyouwerenaked.com online store, and cannot be purchased via any other website or store. 

HOW CAN I CONTACT YOU?
You can contact us by sending an e-mail to hellowywn@gmail.com or simple to our Instagram direct messages. Will get back to you as soon as possible. Please allow up to 48 hours for a reply. Any enquiries sent on a Sunday or public holiday will be responded to the following business day.

WHAT JEWELRY SIZE SHOULD I ORDER?

Please check Sizing Guide before you ordered a ring. If you are unsure of your size, we recommend getting sized correctly at your local jeweler or write us a letter.

WHERE DO YOU SHIP TO?

We offer global shipping with an express shipping option to all destinations. Packages will be sent from our studio in Bali. See Shipping page for more information.

DO YOU OFFER GIFT CARDS?
YES! We do. You can find it here!

HOW TO CARE ABOUT HANDCRAFTED JEWELRY AND WHAT TO CONSIDER?

Pieces are handcrafted, there may be slight differences, inclusions on metals, finishings and or stones – such as tool marks, uneven surfaces and slight color variances. Please take this into consideration when purchasing from us. Each stone is unique and has its own color. We are using recycled Sterling Silver and it's beautiful and shiny in the beginning but it's up to you to save it this way. Silver is a very soft metal and prone to scratches, dings and changing shape over time. Please remember about that. We advise to take it off when you are caring heavy objects or bags, having a shower or washing hands with soap or any other chemicals. Wear it carefully, do not band it, step or sit on it, don't drop it. Love your jewels and it will be beautiful and safe with you forever. Silver also can become darker shade with time (tarnish) or with extended delivery due DHL regulations\decisions. Tarnishing is a natural process for Sterling Silver and you can easily clean it and make it shiny and new again. Simply use a Silver Polishing Cloth or check or our story here.

WHERE WYWN PIECES ARE MADE?
Wish You Were Naked pieces are designed by Dara Muscat and then produced by her and her small team in Bali. There are no factory floors or mass produced pieces. Our team is only few people, we are working all together with home vibes and love to create beautiful things together.

We support local community and produce everything with locals only caring about sustainability. Everything you touch from the piece to packaging is made here in Bali.

WHAT IS OUR RETURN POLICY?
We understand that sometimes things just don't work out, therefore, wish you were naked will accept returns on purchases, provided the request is made within 7 days of receiving the package and meets our return policy. Although w
e cannot accept returns on earrings for hygiene reasons. See the Returns and Exchanges page for more information. 

WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?
We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please contact us straight away at 
hellowywn@gmail.com so we can review the matter. 

IS IT SAFE TO ORDER FROM YOUR ONLINE STORE?
Definitely. We do not store any credit card details nor do we share your personal information with any third party. 

WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?
Once an order is submitted online, you can cancel within 1 hour, 
please contact us straight away at hellowywn@gmail.com

Wish You Were Naked cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.